Information coming soon
It is not recommended to transfer Mallya from one pen to another, except to replace the pen when it is empty.
First of all, there is one Mallya model per pen type due to the ergonomic differences between brands. Today there are 3 different Mallya models available: Mallya for Solostar, Mallya for Kwikpen and Mallya for Flexpen.
Then, for practical reasons, it is best to leave Mallya mounted on your pen. If you use 2 different insulins from Sanofi for example and you have only one Mallya for Solostar, you can fix Mallya to one pen and then the other, but you will have to be very careful to select the right insulin in the App each time you mount/dismount it. We strongly recommend you to always use one Mallya for each pen.
Mallya is compatible with most pens available on the market. For a list of compatible pens, please refer to Mallya instructions for use (see your country page )
Fast flashing: calibration is in progress.
Slow flashing: battery is low. Plug in and leave to charge for about 2 hours for a full charge.
When you turn Mallya on for the first time, simply plug it in with its USB cable powered for 10 minutes to « wake it up ». You can then calibrate and pair Mallya for use.
A full battery charge lasts approximately 2 hours.
The collected data is stored in the internal memory of Mallya.
Mallya incorporates appropriate technical security measures to maintain the security and confidentiality of your data to prevent it from being distorted, damaged, disclosed and accessed by unauthorized third parties.
The Mallya App stores the last 100 insulin deliveries.
All data collected in Mallya’s internal memory is erased by resetting it.
In accordance with the applicable regulations and under the conditions defined therein, you may at any time exercise your rights (data access, data rectification, data erasure, objection, portability and limitation to data processing) by unchecking the dedicated tick box in the mobile app with regards to navigation data, or by resetting the Mallya App with regard to data related to dose, date and time of injection.
The Mallya App is available on the Apple Store (iPhone) and the Play Store (Android). The application is installed in a traditional way: simply click on ‘get/install’ and the application will be automatically installed on your smartphone.
You can’t use multiple apps at the same time. During the pairing phase, a secure connection is created between Mallya and the app, prohibiting it from pairing with another application for data security reasons (personal and health). If you wish to pair Mallya with a different application, you will need to reset it.
First of all, please refer to the Mallya user manual available for download just above the FAQ section.
If you still can’t find the answer to your problem, please contact the support department of the authorized country distributor.